Terms and Conditions

Last updated: June 10, 2026

Welcome to caregivercompass.care ("Caregiver Compass," "we," "us," or "our"). These Terms and Conditions govern your access to and use of our website and the digital products we sell. By accessing the site or purchasing a product, you agree to be bound by these Terms, our Privacy Policy, and any product-specific terms. If you do not agree, please do not use the site or buy our products.

Caregiver Compass products are educational and practical self-help materials for family caregivers. They are not medical advice, diagnosis, or treatment, and they do not replace care from a qualified healthcare professional. Always follow the guidance of the relevant person's healthcare provider, and seek professional or emergency help for urgent or concerning symptoms.

1. Eligibility

You must be at least 18 years old to use this site and buy our products. By using the site, you confirm that you are of legal age to enter into a binding agreement.

2. License to Use Our Products

When you purchase a digital product, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use it for your own personal, non-commercial use. You may not copy, resell, redistribute, share, or publish our products or website content without our written permission.

3. Digital Products and Delivery

  • All products are digital and delivered electronically. No physical item is shipped.
  • After a successful payment, you receive access to your product (and any included bonuses) by download link or email, usually immediately.
  • If you do not receive access, contact support@caregivercompass.care and we will help you.
  • It is your responsibility to provide a correct email address at checkout.

4. Payments

Prices are shown on the site and charged in advance. Payments are processed securely by Stripe and PayPal. We do not store your full payment card details. Any bonuses, order bumps, or upgrades are described at checkout and are subject to these Terms.

5. 30-Day Money-Back Guarantee

We want you to feel supported, not stuck. If you are not satisfied with your purchase, you may request a full refund within 30 days of the purchase date by emailing support@caregivercompass.care with your order details. Approved refunds are issued to your original payment method. After a refund, your license to use the product ends and you must stop using and delete it.

6. No Guaranteed Results

Our products share practical suggestions and tools that have helped other caregivers. Every situation is different. We do not promise any specific outcome, and your results depend on your own circumstances and how you apply the material.

7. Intellectual Property

All content on this site and in our products, including text, graphics, logos, and the products themselves, is owned by Caregiver Compass or its licensors and is protected by applicable intellectual property laws. All rights not expressly granted to you are reserved.

8. Third-Party Services and Links

Our site uses third-party services such as payment processors and advertising tools, and may link to third-party websites. We are not responsible for the content, products, or practices of third parties. Their use is governed by their own terms and policies.

9. Disclaimer of Warranties

The site and products are provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, Caregiver Compass will not be liable for any indirect, incidental, consequential, or special damages arising from your use of, or inability to use, the site or products. Where liability cannot be excluded, it is limited to the amount you paid for the product in question.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date and applies to purchases made after it is posted.

12. Governing Law

These Terms are governed by applicable law. Any dispute will be handled on an individual basis, and nothing in these Terms limits any rights you may have under the mandatory consumer protection laws of your place of residence.

13. Contact Us

For any questions about these Terms, contact us at:

  • Business name: Caregiver Compass
  • Operator: Sarah Mitchell
  • VAT / Tax ID: IT-01839522619
  • Email: support@caregivercompass.care