Whether you need help accessing your guide, have a question about your order, or want a refund — you'll get a clear, human answer within one business day.
Have a question about your order, your access email, or how to use the guide? Send us a message and we'll reply personally — usually faster than the 1-business-day window.
Email Customer SupportEvery Caregiver Compass purchase is protected by our 30-day money-back guarantee. If the guide doesn't help you feel more organized or supported, just ask — no complicated process, no questions asked.
First, check your spam, promotions, and updates folders — the access email sometimes lands there. If you still can't find it after a few minutes, email us at [support@caregivercompass.care] with the email address you used at checkout and we'll resend everything within one business day.
Yes. Your purchase is yours to keep — there's no expiration. Just email us with the email you used at checkout and we'll send a fresh copy of the guide and bonuses.
This is usually a temporary pre-authorization that disappears within a few business days. If you still see two charges after 5 business days, email us with your order email and we'll investigate immediately and refund any duplicate.
We process refund requests within 3 business days of receiving your email. Once processed, the amount returns to your original payment method. Depending on your bank or card provider, it can take an additional 3 to 10 days to appear on your statement.
Yes. The 30-day money-back guarantee covers everything in your order, including any optional add-ons selected at checkout. Same simple process — just mention the add-on in your refund request email.
Of course. If you have a question about caregiving, the content, or just need to talk to a real person, write us anyway. We read every email personally and reply within one business day.
For formal correspondence, legal matters, or postal mail, you can reach us at our registered business address below. For faster help, email is always the quickest channel.